About the Role
Mendocino Coast Botanical Gardens (MCBG) is seeking a part-time Store Sales & Guest Services Representative who will assist in ensuring the success of our admissions and unique retail gift shop, The Garden Store. The ideal candidate will have at least one year of retail and guest services experience and basic plant knowledge. The Store Sales and Guest Services Representative will be responsible for retail sales, nursery sales, assisting guests with mobility scooters, greeting guests, selling Gardens admissions, and creating a welcoming and informative environment for all.
Responsibilities
Provide high-quality customer service to all guests in every transaction
Greet members/guests in a sincere and friendly manner
Accurately process transactions in Agile (ticketing) and merchandise sales in Lightspeed (POS)
Provide orientation to the Gardens and answer questions regarding the Gardens
Maintain flexibility and perform a variety of duties as assigned
Maintain stellar attendance and punctuality
Maintain a neat and orderly work environment
Answer and direct phone calls
Assist guests shopping at the Gardens' plant nursery
Assist with inventory, pricing, merchandising, shipping/receiving as needed
Stay current on the Gardens and upcoming activities, including events, workshops, etc.
Work collaboratively with all co-workers, including retail, horticultural, maintenance, nursery, and administrative staff
ESSENTIAL QUALIFICATIONS:
High School Diploma or equivalent
1-3 years of direct retail experience using a point-of-sale cash register is a plus
Effective teamwork skills and cross-functional collaborative capacity
Ability to take direction and work well independently, as the situation requires
Be a team player and have the desire to work in a collaborative environment
Ability to lift and carry up to 20 lbs
Basic computer literacy
Bilingual is a plus (English/Spanish)
Application Instructions
Please submit a cover letter along with a resume to MCBG Guest Services Manager, Elizabeth Catinna at store@gardenbythesea.org.