Mendocino Coast Botanical Gardens, 47 acres of botanical bliss fronting the Pacific Ocean


Store Sales & Guest Services Representative

Mendocino Coast Botanical Gardens (MCBG) is seeking a part-time Store Sales & Guest Services Representative who will assist in ensuring the success of our admissions and unique retail gift shop, The Garden Store.

Store Sales & Guest Services Representative

REPORTS TO: Guest Services Manager

POSITION: Part-time; seasonal; non-exempt

HOURS: The position is part-time seasonal (up to 29 hours/week) non-exempt, hourly position. Open availability, weekends required and the schedule may change to meet the needs of the organization, i.e.; may be required to work special events and/or evenings on occasion.


Primary Duties

  • Greets members/guests in a sincere and friendly manner
  • Assists in merchandise sales from The Garden Store, Nursery, admissions, and memberships
  • Efficiently and consistently open and close Garden Store (including opening and closing registers)
  • Accurately process sales in Vend and ticket transactions in ACME
  • Maintains neat and orderly work environment
  • Answer and direct phone calls
  • Ability to provide the highest quality service to all guests and in every transaction
  • Uphold all MCBG’s policies, procedures, guidelines, and standards
  • Maintain flexibility and perform a variety of duties as assigned
  • Able to lift up to 20 lbs when receiving shipments or restocking promotional materials
  • Attendance and punctuality are essential to work and all work-related functions

General Responsibilities

  • Processes all admission entries swiftly and efficiently using ACME reservation software
  • Provides orientation to the Gardens and answers questions regarding the Gardens
  • Assist guests shopping at the Nursery whenever possible or contact Nursery personnel as needed
  • Educates visitors on current public health mandates, location of public restrooms, and entrance/exit protocols 
  • Responds to requests from people desiring more information on the Gardens. For example, educational events and workshops, collections, history, and so on
  • Assists with inventory, pricing, shipping/receiving as needed
  • Maintains a flexible schedule and attends required special events as sponsored by the Gardens
  • Cultivate donors in everyday interaction with guests, members, and volunteers
  • Works collaboratively with co-workers, gardens, nursery, and administrative staff


  • Individual must be able to perform each essential duty listed and any additional responsibilities as directed as well as satisfy the educational core competencies and skill requirements listed as follows:
    • High School Diploma or equivalent GED Core Competencies
    • Minimum of 1-3 years of direct retail experience using a point-of-sale cash register
  • Effective teamwork skills and cross-functional collaborative capacity. Ability to take direction and works well independently as the situation requires
  • Team player, ability and desire to work in a collaborative environment
  • Bilingual is a plus (English/Spanish) 



The Mendocino Coast Botanical Gardens is a nonprofit botanical garden with a unique mixture of manicured gardens and wild habitats located along the Pacific Ocean. Each year, more than 100,000 people experience the wonder of nature in all its seasons at the Mendocino Coast Botanical Gardens. This nonprofit botanical destination is a place for guests to be inspired and experience the simple joy of a natural setting. The Gardens' work environment is built on teamwork and making certain our guests have an inspiring experience.


TO APPLY, please submit a cover letter along with a resume to the MCBG Guest Services Manager, Kenny Hitchcock at