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Mendocino Coast Botanical Gardens, 47 acres of botanical bliss fronting the Pacific Ocean

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Garden Store Manager

Mendocino Coast Botanical Gardens is looking for an individual with retail experience and excellent customer service skills. The Garden Store Manager is responsible for all aspects and success of the Gardens' gift shop. It is the entry point for our visitors so maintaining a welcoming and informative environment for our guests, volunteers, and staff is essential. Retail management experience required. This is a full-time, year-round position with benefits.

POSITION: Full-time exempt, occasional evenings and weekends 

REPORTS TO: Executive Director

RESPONSIBILITIES:

Front of Store

  • Responsible for management and success of The Garden Store
  • Encourage and exemplify an environment of customer service, professionalism, and positivity
  • Hire, train, and evaluate staff
  • Have flexibility with work schedule to accommodate scheduling issues
  • Recruit volunteers for the Store with the assistance of the Volunteer Coordinator
  • Prepare or delegate monthly work schedule for staff and volunteers with copies to Business Manager and Executive Director (ED)
  • Communicating with staff daily, verbally, and through staff "Chat Book" detailing relative information for any special and/or ongoing events occurring at the Gardens
  • Step in to assist visitors with special needs or requests/complaints if staff are not able to help
  • Create and maintain displays that are attractive and create a buzz
  • Oversee admissions process in the Store

Back of the House Operations

  • Coordinate ordering/receiving /pricing of merchandise
  • Create and review sales reports to see what is selling
  • Maintain accurate electronic filing system for vendor purchase orders
  • Management of point of sale system, working towards a firm knowledge of system, with ability to troubleshoot
  • Purchase merchandise for The Garden Store consistent with the Gardens' mission for the spring, summer, and fall with positive margins
  • Stay attuned to the marketplace by magazines, checking out stores in the Bay Area, communicate with other local shop owners, and listen to customers/staff on what is selling
  • Order supplies for Store
  • Attend gift/trade shows at discretion of Executive Director

Finance

  • Provide Bookkeeper with nightly closeout and correct information to process payments
  • Run end of month reports for the ED/Finance person for admissions, Nursery, Store, memberships, Friends of the Gardens (FOG), and Art in the Gardens (AIG) income
  • Once per year provide ED/Finance person reports and information needed for the yearly budget
  • Watch store budget monthly, making adjustments as needed
  • Balance safe and make bank deposits

Other Duties

  • Attend staff/board meetings when requested and FOG meeting work permitting
  • Input in our computer system and create price tags for AIG items, sculptures in the Gardens, AIG, workshops, and event tickets
  • Other duties as assigned by Executive Director

Requirements

  • 3 years or more retail store management
  • Excellent people skills, must create a positive atmosphere for guests, staff, and volunteers
  • Ability to create and manage budgets
  • Ability and desire to work in a collaborative environment
  • Excellent knowledge of point of sales systems with ability to create reports
  • Computer proficiency
  • Experience in personnel management
  • Able to lift and carry 20 lbs. or more
  • Able to work on your feet for extended periods of time
  • Experience with management of volunteers a plus

ABOUT MENDOCINO COAST BOTANICAL GARDENS:

Each year, more than 86,000 people experience the wonder of nature at Mendocino Coast Botanical Gardens in all its seasons. This nonprofit botanical escape is a place to play, to contemplate, to learn, to relax, to touch, to smell, to feel, to enjoy, to be inspired, and to experience the simple joy and beauty of life.

The Gardens' work environment is built on teamwork, making sure our guests have an inspiring experience, and working hard in busy conditions. 

TO APPLY please submit a completed Application for Employment and a cover letter along with a resume to MCBG Executive Director, Molly Barker at director@gardenbythesea.org.